At WajihtShapeAppart, we are committed to providing the best shopping experience for our customers. If you are not satisfied with your purchase, we offer a flexible and easy return and exchange policy to ensure your complete satisfaction. This policy explains how to handle products you wish to exchange or return.

1. Exchange and Return Conditions

Products Eligible for Exchange or Return:

The product must be in its original condition (unused, undisassembled, and unbroken) and in its original packaging.

The product must have been purchased exclusively from our WajihtShapeAppart store.

Returns or exchanges must be initiated within 5 days of receiving the product.

You will be required to provide your purchase receipt or order number when requesting a return or exchange.

Products Not Eligible for Exchange or Return:

Products that have been used or installed in a vehicle.

Products that have been modified or damaged due to misuse.

Parts whose original packaging has been opened or that show signs of installation.

Products classified as “non-returnable,” such as perishable items or those with special instructions, are not eligible for return.

2. Replacement Process

If your product is damaged or does not meet specifications, you can request a replacement within 5 days of receipt.

To request a replacement, please contact us via email or phone, providing your order number and a photo of the defective product.

We will provide instructions on how to return the defective product and will send you a replacement as soon as we receive it.

3. Return Process

You can return your product within 3 days of receipt if you are not satisfied with your purchase.

After we receive and inspect the returned product, you will be refunded to your original payment method.

If the product was damaged or did not meet specifications upon receipt, we will cover the return shipping costs.

If the reason for the return is due to personal reasons (such as changing your mind), you will be responsible for the return shipping costs. 4. How to Request an Exchange or Return

Step 1: Contact us via email or WhatsApp with your order details (order number, customer name, reason for return or exchange).

Step 2: Ensure the product is in its original condition and unused.

Step 3: Ship the product to the address we will provide upon contact.

Step 4: Once we receive the product, we will review its condition and take the appropriate action (exchange or return).

5. Refunds

Refunds will be issued via the same payment method used for the original purchase.

Refund processing may take 7 to 10 business days, depending on the payment method used.

6. Additional Terms and Conditions

We do not cover return shipping costs for products purchased in error or that do not fit your requirements.

If the product is damaged or does not match the specifications upon receipt, all shipping costs will be our responsibility. If you have any questions or encounter any problems during the return or exchange process, we are here to help and will resolve any issue as quickly as possible.

7. Contact Us

If you have any questions regarding our return and exchange policy or any other inquiries, please feel free to contact us via WhatsApp or any of the other communication channels available on our store.

At WajihtShapeAppart, we always strive to ensure your complete satisfaction with our products and services.